Policies

Shipping Policy

• Free Standard Shipping: On orders over PKR 2,499/- within Pakistan.
• Express Shipping: Available at an additional PKR 200/- for expedited delivery.
• Order Processing: Orders are processed within 1-2 business days.
• Delivery Times: Standard delivery within 2-3 business days, express option in 1 to 2 days.
• Tracking Information: Provided via email upon order dispatch.

Return & Exchange Policy

• Eligibility Window: Returns or exchanges within 14 days of delivery.
• Condition: Items must be unworn, with tags attached, and in original packaging.
• Non-Returnable Items: For hygiene reasons, certain items like panties are final sale.
• Process: Contact our customer service to initiate a return or exchange.
• Refunds: Issued to the original form of payment within a certain number of days after return.
• Exchange: Subject to availability, with shipping costs covered by Whispers Wear for the first exchange.

Privacy Policy

• Personal Information: Collected only for order processing and customer experience enhancement.
• Data Security: We employ robust security measures to protect your information.
• Third-Party Sharing: Personal details are not shared with third parties without consent, except for essential service providers.
• Cookies: Used to improve site functionality and customer experience.

Payment Policy

• Accepted Payments: Online Bank Transfers, and Cash on Delivery (COD) payment services.
• Currency: All transactions are processed in Pakistani Rupees (PKR).
• Security: Transactions are encrypted and securely processed.

Customer Service Policy

• Availability: Customer service is available from 9 am to 5 pm PKT, Monday through Friday.
• Response Time: We aim to respond to all inquiries within 24 business hours.
• Satisfaction: Your satisfaction is our priority. We are committed to resolving any issues promptly and thoroughly.