FAQs

Frequently Asked Questions (FAQs)

Q: How do I find my correct size?

We have a detailed size guide on our website to help you find the perfect fit. If you're still unsure, our customer service team can assist you with additional sizing advice.

Q: What materials are your lingerie products made from?

Our lingerie is crafted from a variety of high-quality materials, including silk, lace, and cotton blends. Specific material details can be found in the product descriptions.

Q: Can I cancel or modify my order?

Orders can be modified or canceled within 2 hours of placing them. Please contact our customer support immediately for assistance.

Q: How do I track my order?

Once your order has shipped, we will send you a tracking number via email. You can use this number to track your order's progress online.

Q: What is your return policy?

We accept returns within 14 days of delivery, provided the items are unworn, in their original condition, and with tags attached. Some items, such as panties, are not eligible for return due to hygiene reasons.

Q: How should I wash and care for my lingerie?

We recommend hand-washing your lingerie in cold water with a gentle detergent and laying it flat to dry. For specific care instructions, please refer to the care label on each item.

Q: Are my personal and payment details secure when ordering from your site?

Absolutely. We use SSL encryption to protect your data and never store payment details.

Q: What payment methods do you accept?

We accept Online Bank Transfers.

Q: How can I provide feedback about a product or service?

We welcome feedback and encourage you to contact our customer service team or fill out the feedback form on our contact page.